Deliveries & Returns

Delivery

We use Royal Mail delivery service and offer free standard delivery on both UK and International orders. 

UK Delivery

Free Standard delivery (2nd Class) will take 3 working days.

1st Class Signed For Delivery will take 1 day and will cost £4.00.

International Delivery

Free Standard Delivery (for orders over £100) will take 3-7 days.

International Tracked and Signed Delivery will also take 3-7 days and will cost £8.00.

Undelivered Items

Orders that could not be delivered must be taken up with Royal Mail. Once an order is despatched from our office it becomes the responsibility of Royal Mail.

Returns

You can return any full-price items within 14 days of receipt for a refund or exchange  (sale items are exchange only). Returned items must be in original condition and complete with all labeling. Returns will be inspected upon receipt, if we deem any items returned not in an acceptable condition, your refund will not be processed and you will be contacted. A3 will not be responsible for refunding any original postage costs nor any postage costs incurred when returning items to us unless, we are at fault for anything throughout the order process.

Your refund will be credited to the credit/debit card used to place the original order within 7 days. The goods are your responsibility until they reach ourselves. Please ensure you package the items carefully to prevent any damage to the items or packaging. We recommend you use a secure delivery method that requires a signature upon receipt (such as Royal Mail Recorded Delivery). This insures your items for the cost of being returned to us. In the rare event of the parcel going missing you are responsible for the returned products until they reach us.

If you would like to process a return please contact: info@a3.com

 

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